The RIGGTEK service team ensures that each of our delivered systems works to your complete satisfaction for many years.
Our philosophy is to provide you with the best possible service quality in after sales worldwide
- to minimize the risk of default,
- keep running laboratory costs low,
- to save time,
- deliver precise measurement and test results,
- to save administrative work for tools and test equipment,
- accept appointment management for qualifications,
- ensure the long-term preservation of the value of your devices,
- to provide safety during operation,
- to ensure fast delivery of wear and spare parts and
- guarantee fast help in case of failure.
- Advice and sale of wear or spare parts or
- Training, installations, maintenance, qualifications or repairs
and will respond to your requests within 24 hours. Find the right contact in our contact center.
Our after sales service offers you:
Consultation
For us, individual and detailed advice is crucial for long-term satisfaction.
That is why we listen to you closely and offer you solutions tailored to your needs.
Trainings
Practical training courses give you quick security when using our devices.
Even after the first training session, we are always available to answer any questions that arise later.
Remote Support
Should email and phone not last long, we also offer remote support.
Our remote support offers you fast, location-independent support via the PC.
Repairs On Site
Our highly qualified service technicians will of course come directly to you for repairs in most regions of the world.
Repairs Inhous
If it is more efficient, we also offer repairs in the RIGGTEK workshop.
Commissioning
Whether new installations or commissioning after moving, we ensure a smooth start.
Preventative Maintenance
A comprehensive inspection with preventive maintenance actions ensures that your instruements will last a long time.
That is why maintenance is always part of our qualifications.
Qualification
We offer you compliant qualifications that are perfectly tailored to the device.
Whether IQ, OQ, PQ or PVT (Prednisone Test) etc. - just ask us.
Measuring Device Calibration
Whether balances, calipers, stopwatches, wobble meters, etc. - we would be happy to take on the routine calibration or qualification for you.